Bank Deposit: Up to 24 hours
It usually take around 24 hours to reflect in the account. We ask users to wait for 24 hours before writing to us about the status of deposit. During holidays, the deposit is reflected in your account on the next working day.
Cash Deposit: Account balance updated immediately. Ready for use after 24 hours
This is a new service we have pioneered that allows users to request cash to be picked up by our agents. When you request a cash pick-up, you have to fill in a form describing amount, timeslot, date and address. During the pick-up you need to submit the filled form to the agent along with the cash. You also need to present a valid Emirates ID to the agent who will confirm you identity.
Once the agent collects cash, the deposit amount will be visible in your account and will remain locked. The lock will be released after 24 hours and you can then buy, sell or trade other currencies.
Bank Withdrawal: 3-5 business days
It usually take around 3 to 5 business days to process the bank withdrawal.
Cash Withdrawal: 2 business days
Similar to Cash Pick-up, we also provide Cash Drop-off facility where users can request Cash Withdrawal by filling out the Wtihdrawal form and providing it to the agent. You also need to present a valid Emirates ID to the agent who will confirm you identity.